Leveraging ServiceNow & NETSCOUT Integration to Solve Problems Faster

Presented by

John English, Director, Marketing, NETSCOUT & Michael Segal, AVP, Strategic Marketing, NETSCOUT

About this talk

Operational complexity exists all over the world in every corner of the business. It slows companies and organizations of all sizes down, often doing the most damage to the larger companies, no matter how modern or outdated their methods, processes, and workflows are for their industry. ServiceNow helps connect people, functions, and systems across organizations with digital IT workflows so they can find smarter, faster, and better ways to work. Leading enterprises and organizations have leveraged ServiceNow’s ITOM to streamline IT Operations processes and NETSCOUT’s technology to provide continuous visibility into application, network, and service performance. Now, joint ServiceNow and NETSCOUT customers can use both platforms, seamlessly integrated together, at no cost to them, to achieve smarter outcomes with new levels of operational efficiency, enhanced operational intelligence for IT, and reduced MTTR of IT service issues. Join this discussion to gain insight on: • Leveraging synergies between complementary datasets of ServiceNow ITOM CMDB and NETSCOUT Smart Data, produced by scalable Deep Packet Inspection to speed problem identification and trouble ticket handling • Understanding how alerts received by ITOM from a variety of sources, including NETSCOUT and 3rd party platforms, can be investigated in nGeniusONE with contextual launches from ITOM • Learning how root-cause of service issues can be discovered in three clicks of a mouse with nGeniusONE and Service ITOM Operational Intelligence and Event Management seamless integration • Accelerating digital transformations of IT departments to create greater efficiency and effectiveness in solving complex IT issues

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NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit www.netscout.com.