Name: Observability for a World-Class Contact Center
Start: 2024-08-20T17:00:00Z
End: 2024-08-20T17:00:19.000Z
Location: BrightTALK
Rating: 4

NETSCOUT provides unmatched visibility across any data center, any cloud, or any network to assure the best user experience and digital service performance. 

This webinar will be delivered in German.

Erfahren Sie in diesem Webinar, welchen Mehrwert Netscout mit seinen Daten für Observability-Strategien im öffentlichen Bereich generiert.

Erfolgreiche KI- und ML-Initiativen benötigen präzise, sorgfältig aufbereitete Daten höchster Qualität, um fundierte Entscheidungen zu treffen und schnellere Ergebnisse zu erzielen. NETSCOUT liefert hierzu die notwendigen Daten, um Ihre Service-Qualität zu verbessern, Ihre Cybersicherheit zu stärken und Ihre Abläufe zu optimieren.

In diesem Webinar erfahren Sie:

- die neuesten Trends in der Observability-Technologie: KI/ML-Analysen, Anomalieerkennung, Automatisierung und Echtzeit-Dashboards

- wie Sie mit unseren generierten Daten Ihre Artificial Intelligence-Lösung erweitern 

- wie zielgerichtete Feeds fortlaufend hochwertige Netzwerkdaten für AIOps-Plattformen, Sicherheitslösungen oder Data Lakes exportierten

- wie Sie die Zusammenarbeit mit anderen Herstellern (z.B. Splunk/ServiceNow/Data Lakes) optimieren und letztendlich die betriebliche Effizienz und Automatisierung steigern

- wie Sie Verbesserungspotenziale identifizieren und ressourcenschoned die Benutzerfreundlichkeit verbessern

Netscout Smart Data - KI Treibstoff für die Observability in der IT der öffentlichen Verwaltung

At ENGAGE - NETSCOUT's Technology and User Summit, our Experts recorded a few of our most-attended sessions to share with
audiences globally, on demand. In this session, learn how to exploit the power of having the right knowledge from the latest innovations in nGeniusONE to accelerate problem resolutions by understanding the true root cause from the Edge to Kubernetes, to new event integrations that streamline workflows and reduce the time between issue detection and problem resolution.

Expanding Observability Coverage and Reducing Time to Resolution with nGeniusONE Innovations

At ENGAGE - NETSCOUT's Technology and User Summit, our Experts recorded a few of our most-attended sessions to share with
audiences globally, on demand. In this session, learn how you can utilize curated NETSCOUT data to power and propel your AI platforms to mitigate risk, uncover historical patterns, discover hidden issues that could lead to service disruption and data breaches, improve the quality of decisions, create efficiencies, and radically enhance the effectiveness of your observability ecosystem.

NETSCOUT Data is the AI Super Fuel for the Observability Ecosystem

At ENGAGE - NETSCOUT's Technology and User Summit, our Experts recorded a few of our most-attended sessions to share with audiences globally, on demand. In this session, Rick Fulwiler, Senior Director Product Management, explores how 5G data fuels AI engines, and why intelligent data curation is essential to maximize value while minimizing cost and drive smarter AI outcomes without hallucinations to empower organizations with practical approaches to harness the synergy between 5G and AI efficiently and effectively.

Fueling AI with 5G Curated Data and Smart Monitoring

This webinar will be delivered in German.

Dieses praxisbezogene Webinar befasst sich mit den Herausforderungen der öffentlichen komplexen IT-Infrastrukturen, in der viele kritische Applikation und Fachverfahren betrieben werden müssen. Zielführend ist die Sicherstellung eines störungsfreien Betriebs durch ein proaktives und intelligentes Monitoring der Netzwerke und Applikationen. 

Was Sie im Detail erwartet:

- Live Demo mit konkreten Anwendungsbeispielen 
- Observability für Fachverfahren 
- Problemisolierung und Triage, Zurückverfolgung und Troubleshooting 
- Lösungsansätze durch service-orientiertes Monitoring
- Raum für Fragen und Antworten

Performance und Visibilität für die IT im öffentlichen Dienst – Praxisnahe Use Cases in einer Live-Demo

Strong observability in today’s increasingly complex and distributed environments are a necessity. The evolution in the network observability market continues to drive vendor innovations in AI/ML automation, scalability, telemetry, and enhanced security capabilities.

Join Harsha K, author of the recent Quadrant Knowledge Solutions research report SPARK Matrix™: Network Observability, Q3 2025  and Eileen Haggerty, AVP, NETSCOUT, for a detailed conversation on how top-performing enterprises globally are navigating their observability strategies.

The webinar will cover:

1. How Observability technology trends are evolving: including innovations in AI/ML analytics, automation, anomaly detection, and real-time telemetry and dashboards

2. Key market drivers: Compliance, resiliency, AI-centric, and cloud-centric frameworks

3. Key technology differentiators: AI-driven diagnostics and automation, proactive management of hybrid, multi-cloud, and edge environments, real-time performance analytics, anomaly detection, and scalability

4. Best Practices for organizations using Observability Solutions to drive business results. As a recognized leader in the SPARK Matrix™ Network Observability 2025, NETSCOUT helps enterprises deploy cost-effective observability to optimize network performance, proactively resolve issues, and deliver exceptional end-user experiences

Navigating the Network Observability Landscape

This webinar will be delivered in German.

Im Vordergrund des Webinars stehen die öffentlichen komplexen IT Infrastrukturen, in der viele kritische Applikation und Fachverfahren betrieben werden müssen. Der öffentliche Sektor ist einer hohen Personalknappheit und knappen Budgets ausgesetzt, um einen störungsfreien Betrieb sicherzustellen ist ein proaktives und intelligentes Monitoring der Netzwerke und Applikationen erforderlich.

Während des Webinars sprechen wir über:

• Transparente Sicht auf alle Lokationen, die Infrastruktur und Applikationen

• Frühwarnsystem, Problemisolierung und Triage, Zurückverfolgung und Trouble Shooting

• Effizienter Einsatz von personellen Ressourcen durch proaktives Monitoring

• Optimierung der Performance und Nutzererfahrung

Dauer 30 Minuten.

Performance und Visibilität für kritische Applikationen - Handlungsempfehlungen für die IT im öffentlichen Dienst

Driven by the convergence of a multitude of factors – aging infrastructure, digitization, the explosion of distributed energy, and intelligent infrastructure, to name a few - the utility industry has undergone sweeping changes over the last decade. To be able to deliver energy in this challenging, real-time environment, utility leaders need to have networks that are reliable, safe, scalable, and flexible…AND they need to be able to have improved, more granular levels of visibility into the networks to support and drive a suite of emerging use cases. Join us for the PowerSession where we’ll hear from subject matter experts from the leaders in network visibility, system integration, and utility operations and learn how:
 
• Managing PLTE and private 5G networks is part of their critical infrastructure strategy

• Utilities are executing on use cases that deliver business value by leveraging improved network visibility

• Improved network visibility is improving a utility’s safety and security posture and enabling grid modernization and AMI 2.0

Network Visibility: A Path to Increased Grid Reliability, Performance, and Safety

In today’s hyper-connected world, IT and security teams face mounting challenges in maintaining real-time visibility across complex infrastructures. As data moves to multiple clouds and traditional network perimeters disappear, controlling and monitoring traffic becomes increasingly difficult. Hybrid or multi-cloud infrastructure traffic is increasingly encrypted, and threat actors have used the same veil to conceal their activity, especially with the lateral movement of data. In this scenario, visibility is not just an IT concern but a strategic imperative.

NETSCOUT has been recognized with Frost & Sullivan’s 2025 Global Competitive Strategy Leadership Award in the next-generation visibility platform industry. Its “Visibility Without Borders” strategy positions it as a leader in providing comprehensive network visibility and cybersecurity solutions across multi-cloud, hybrid, and distributed environments.

This webinar will explore the critical role of next-generation visibility solutions in enabling organizations to gain deep insights across their networks, applications, and security environments. Discover how your organization can achieve uncluttered network visibility, bolster cybersecurity defenses, and drive operational efficiency.

Attendees will gain insights into:

• The evolving challenges of network visibility in modern IT ecosystems

• How advanced analytics and AI/ML are transforming visibility and security

• The importance of unified platforms for achieving end-to-end performance monitoring

• Best practices for leveraging smart data to drive operational efficiency and resilience

• How NETSCOUT’s products and strategic partnerships support NetOps, SecOps, and AIOps, fostering collaboration and faster insights

Join us for this engaging session as we explore the strategic imperative for next-generation visibility solutions—ensuring organizations stay ahead of threats, enhance performance, and maintain trust in their digital operations.

Eliminate Blind Spots with Strategic Next-Generation Cloud Visibility Solutions

As the prevalence of mission-critical applications and services continue at remote sites, deep-dive observability of expanded networks is becoming more critical in reducing outage risk and application performance degradation.

So, how can network observability support your company’s business goals, above and beyond serving as a troubleshooting measure when incidents occur?

Look no further than this Fireside Chat, in which Enterprise Strategy Group Principal Analyst Jim Frey joins NETSCOUT’s AVP of Global Strategic Alliances, Jason Chaffee, and Senior Director of Sales Engineering, Eric Gray, to dissect the ins and outs of network observability. Watch this webinar to uncover:

• The ideal business & technical outcomes of network observability

• How to tackle 7 challenges of network observability

• Success stories: Spotlighting companies that advance beyond reactive troubleshooting

• How NETSCOUT assists customers in overcoming network observability barriers to entry

Beyond Troubleshooting: Network Observability Boons, Challenges, & Successes

In a time when every industry is at risk for a network disruption or computer ‘glitch’, the need for end-through-end visibility at the business edge has never been more important. Return to work initiatives are bringing with it greater importance in added visibility at remote offices to ensure quality user experience for employees and customers. This informative talk focuses on strategies to avoid performance and availability issues and reduce the time to troubleshoot issues when they do occur.

Gather the team and join this discussion for expert insight on:

• What are we missing? – Why it is essential and the best approach to overcoming challenges delivering quality performance and business user experience in remote sites

• Spotlight on industry use cases including Retail, High Tech Manufacturing, Healthcare, Energy, Banking and Hybrid Workforce

• Impacts of remote site downtime on revenue, costs, employee productivity, and IT resources

• Smart visibility - New Edge Solution that provides affordable remote site performance monitoring and user experience synthetic testing in a first of its kind, cost-effective form factor

• Value in cutting troubleshooting time for some of the most frequent and challenging network and application issues in remote sites involving SaaS applications and UCaaS (Webex, Teams) services and impacts of local ethernet and WiFi environments, SASE and SD-WAN, and ISP issues

Who Should Attend
IT professionals tasked with the availability and performance of business applications at company offices, branches, and remote locations

Remote Site Observability for Performance and Availability

The pressures on IT operations are only growing. Enterprise Strategy Group research reveals that 96% of enterprise organizations have seen demands to work at least 25% faster over the past three years, and 54% have seen demands to work at least 50% faster. 

This is despite growing complexity due to hybrid multi-cloud infrastructure, remote work as the new normal, and cloud-native application architectures that introduce new layers of virtualization. 

Join this fireside chat featuring NetScout Systems and Enterprise Strategy Group experts to discuss how Observability can improve IT operations by assisting with root cause analysis and resolution, SLA commitments, security posture, automation, and more. 

You will learn about:

• The top 10 outcomes you can achieve from successful deployment of observability

• The challenges of observability today and how to overcome these obstacles

• Why conversation data is a better fit for the goals of observability and how to bring this data into an observability architecture

• The benefits an organization can expect from NetScout’s approach to observability

How Observability Improves IT Operations

In the banking industry, trust is essential to upholding company reputation and retaining valued business. Network and application performance degradations can shake the faith of loyal customers who are seeking the most dependable bank to safeguard their finances. Gather the team for this 20-minute talk where we will discuss ways to increase observability and assure network and application performance at banks.

We’ll provide expert insight on the value of NETSCOUT’s nGenius Enterprise Performance Management solution, leveraging a combination of both packet-based monitoring as well as synthetic testing capabilities to help banks reduce complexity and gain comprehensive observability. Join the discussion to learn more about:

• Trends and top priorities for executives in the banking industry

• Benefits of comprehensive observability throughout the complex banking ecosystem to monitor performance and user experience quality

• Remote site performance monitoring – for example, branch banks or contact centers, essential to positive user experiences

• Importance of assuring user experience for essential services – for example, credit card authorization, deposits, loan processing, and making timely payments

• Cost of downtime – the impact of network and application performance issues on essential banks

• The power of Deep Packet Inspection (DPI) for troubleshooting and reduced Mean Time to Repair (MTTR)

• The value of early warning of emerging issues to prevent performance disruptions and help IT teams maintain business continuity

Observability for Reliable Performance in the Banking Industry

In manufacturing, every second of downtime can disrupt production, delay deliveries, and reduce profitability. Join us for a 20-minute webinar to explore how advanced observability and real-time monitoring can streamline operations, minimize downtime, and enhance productivity across complex modern manufacturing environments.

We’ll demonstrate how NETSCOUT’s nGenius Enterprise Performance Management provides deep visibility into your systems, leveraging real-time packet analysis to solve critical manufacturing challenges. This webinar will cover:

• Key trends and challenges faced by manufacturing CIOs and operations leaders

• How comprehensive observability ensures seamless performance across your production ecosystem, from the factory floor to the remote edge

• The critical importance of reducing downtime to improve production throughput, meet delivery deadlines, and maintain customer satisfaction

• How real-time packet data accelerates issue identification and resolution, ensuring your systems stay up and running

• How early detection and proactive troubleshooting reduce repair times and prevent costly operational interruptions

Gain actionable insights to help you maintain production efficiency, protect system performance, and achieve better business outcomes with advanced observability solutions

Observability to Enhance Efficiency and Reduce Downtime in Manufacturing

In an industry like energy, where electricity powers our lights, heat, air conditioning, and transportation among many things, unplanned brownouts and outages can be crippling. This informative 20-minute talk highlights strategies to avoid performance and availability issues and reduce the time to troubleshoot issues when they occur.

Gather the team and join us to learn how observability with NETSCOUT’s nGenius Enterprise Performance Management solution, leveraging both packet-level details and synthetic business transaction testing, helps address the complex, multi-vendor, hybrid-cloud operational technology environments managed by energy company IT professionals.

Join this discussion for expert insight on:

• Trends for power and utility CIO goals and objectives

• Importance of performance and user experience for critical power company services, such as SCADA, GOOSE, and DNP3 services

• Cost of downtime - impact of slowdowns and outages power generation, transmission, distribution, and employee productivity

• Effectiveness of deep packet inspection for troubleshooting performance problems

• Value of early warning of emerging issues in cutting troubleshooting time

• Importance of observability throughout the power company OT ecosystem

Observability for Performance and Availability in Energy Networks

“Strong observability in today’s complex environments are a necessity, and the network and cloud observability market and vendors are continuing to evolve to support new technologies and business-critical applications,” Harsha K, author of the recent Quadrant Knowledge Solutions research report SPARK Matrix™: Network Observability, 2024.

Join Harsha K and Eileen Haggerty, AVP, NETSCOUT, for an in-depth discussion on how top enterprises are navigating the observability landscape.

The webinar will cover:

1. The latest Observability technology trends: AI/ML for advanced analytics, feature extraction, end-to-end performance visibility, and user-friendly interfaces.

2. Key market drivers: Compliance, digital transformation, and ensuring optimal user experience.

3. Key technology differentiators: AI-powered automation, a cloud-native approach, multidimensional threat correlation, and future-proof investments.

4. Best Practices for organizations using Observability Solutions to drive business results.

As a recognized leader in the SPARK Matrix™ Network Observability 2024, NETSCOUT's service assurance solutions help enterprises optimize network performance, proactively resolve issues, and deliver exceptional end-user experiences.

Navigate Network Observability: Trends, Technologies and Best Practices

In insurance, customer service is just as important as the products themselves. Network and service disruptions can significantly impact operational efficiency and customer satisfaction. Join us for a focused 20-minute webinar, where we will guide you through advanced strategies to optimize performance and minimize downtime.

We’ll demonstrate how NETSCOUT’s nGenius Enterprise Performance Management—which integrates detailed packet-level analysis with synthetic business transaction testing—can address the complexities of multi-vendor, hybrid-cloud environments. This session will cover:

• Key trends and priorities for today’s insurance CIOs

• The benefits of comprehensive observability throughout the insurance ecosystem

• The critical importance of maintaining high performance and user experience in essential services such as claims processing, underwriting, and customer service

• The substantial costs associated with downtime, including impacts on customer satisfaction, revenue, and productivity

• The role of deep packet inspection in accelerating problem resolution

• How early detection of issues can reduce troubleshooting time and prevent operational disruptions

Join us to gain actionable insights that will help you improve customer service, protect performance, and ensure business continuity across your insurance operations for employees and customers.

Observability for Improved Performance and Reduced Downtime in Insurance Networks

In an industry like healthcare, where scheduling downtime for network upgrades and enhancements is a challenge, unplanned slowdowns and outages can be crippling. This informative 20-minute talk highlights strategies to avoid performance and availability issues and reduce the time to troubleshoot issues when they occur.

Gather the team and join us to learn how observability with NETSCOUT’s nGenius Enterprise Performance Management solution, leveraging both packet-level details and synthetic business transaction testing, helps address complex, multi-vendor, hybrid-cloud environments managed by healthcare IT professionals.

Join this discussion for expert insight on:

• Trends for healthcare CIO goals and objectives

• Importance of performance and user experience for critical healthcare services, such as EMR, imaging, telemedicine, and e-prescription services

• Cost of downtime - impact of slowdowns and outages on patient care, revenue, and medical staff productivity

• Effectiveness of deep packet inspection for troubleshooting performance problems
 
• Value of early warning of emerging issues in cutting troubleshooting time

• Importance of observability throughout the healthcare ecosystem

Observability for Performance and Availability in Healthcare Networks

Join this discussion for expert insight on:

How and why the number of remote sites varies per company.

Analysis of number of a company’s UCaaS and SaaS tools related to number of remote locations.

Visibility challenges to troubleshoot issues at remote locations.

Time to resolve trouble tickets at remote sites.

Anecdotes from survey respondents about issues in their environment.

Expand Observability to Distributed Remote Sites

Join this discussion for expert insight on:

• Trends in the number of SaaS tools used in today’s organizations.

• Importance of SaaS performance and user experience to cloud-driven, agile enterprises.

• Effect of SaaS-impacting trouble tickets on the IT Help Desk.

• Effectiveness of troubleshooting problems involving SaaS.

• True cost of outages involving SaaS tools on the business.

• Anecdotes from survey respondents about issues in their environment.

Spotlight: SaaS Revelations from UCaaS and Today’s Enterprise Survey Report

Join this discussion for expert insight on:

• Trends in the number of UCaaS tools used in modern organizations.

• Importance of UCaaS performance and user experience to the business.

• Impact of UCaaS-affecting trouble tickets on the IT Help Desk.

• Effectiveness of troubleshooting problems involving UCaaS.

• True cost of outages involving collaboration tools on the business.

• Anecdotes from survey respondents about issues in their environment.

Spotlight: UCaaS Revelations from UCaaS and Today’s Enterprise Survey Report

UCaaS and Today’s Enterprise: The True Cost of Outages and Help Desk Support

Join this discussion for expert insight on:

• Trends in the employees working in the contact centers versus remote and hybrid models.

• Types of support provided by contact centers.

• Trends in top IT issues and challenges faced by contact centers.

• Where network and performance monitoring is being increased and decreased enterprise-wide.

• Impact of lack of monitoring on contact center customers.

Observability for a World-Class Contact Center

Digital Transformation

Cloud

Cloud Applications

Hybrid Cloud

Cloud Architecture

Enterprise Applications

Network Performance

Network Monitoring

Application Monitoring

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Collaboration and UC

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Observability for a World-Class Contact Center

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About this talk

NETSCOUT Network & Application Observability