Spotlight: Contact Center Revelations from UCaaS & Today’s Enterprise Report

Presented by

Eileen Haggerty, AVP, Enterprise Product & Solutions Marketing, NETSCOUT

About this talk

Join this discussion for expert insight on: • Trends in the employees working in the contact centers versus remote and hybrid models. • Types of support provided by contact centers. • Trends in top IT issues and challenges faced by contact centers. • Where network and performance monitoring is being increased and decreased enterprise-wide. • Impact of lack of monitoring on contact center customers.
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NETSCOUT is a market leader in real-time service assurance and cybersecurity solutions for today’s most demanding service provider, enterprise and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world. To learn more, visit