Mobile money is paving the way for greater financial inclusion throughout Africa and transforming the way consumers transact with one other. The mobile money industry has been shaped by a robust ecosystem of network operators, technology partners and merchants. Recent innovations are leading the trend toward more transactional services, moving beyond basic peer-to-peer transfers.
Why You Should Attend:
- Learn about the growth of mobile money
- Understand the innovation driving service uptake
- Hear from one of the leading mobile money technology partners
RecordedSep 17 201553 mins
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Audrey William, Head of Research at Frost & Sullivan’s Australian and New Zealand ICT Practice
We can expect to see higher shifts from the on-premise market to the cloud contact center market in the next 12-18 months. While it is still early days, the vendors in this space are already closing deals for real cloud deals, and these are across healthcare, education, retail, government and financial services. The market has seen an entry of new players in 2018 and these players were traditionally not from the contact center segment. Competition is expected to heighten from 2019 onwards. These new breed of players are offering end to end contact center capabilities coupled with analytics and artificial intelligence capabilities.
· Get an in-depth view of emerging players introducing new platforms to disrupt the traditional players
· Learn about the benefits of the cloud contact center model
· Understand what's driving growth in this market and what's inhibiting the growth
Adrian Drozd, Frost & Sullivan, Joe Santana, FIME, Marcelo de Oliveira,Visa
Digital transformation has disrupted the payments ecosystem. Recent technology innovations around contactless payment have transformed the payment industry by providing concrete advantages and benefits to both merchants and consumers. Applying contactless functionality to traditional payment cards can enable a better customer experience based on convenience and ease of use. Furthermore, by promoting contactless payment, merchants can improve their operational efficiency through faster digital transactions that reduce payment times. The infrastructure deployed to process contactless payments must be certified and aligned with the latest security standards to ensure success.
· Understand the recent specifications and requirements published for Latin America
· Hear about the new Visa deadline regarding contactless implementation
· Find out how your organization can derive competitive advantage by embracing contactless payments
· Discuss expected industry transformation with key industry stakeholders
Vidya Nath, Director, Digital Media, Frost & Sullivan, Jeremy Dujardin, CTO & Dhaval Ponda, Sales Head, Tata Communications
The challenges of scalability and time to market compel every content company to have a robust and agile strategy in place before launching an over-the-top (OTT) service for a critical mass of viewers. The service provider has to invest not only in content but also in technology and infrastructure, which enhances the quality of experience (QoE) for the end user. This webinar will provide an overview of viewership trends for digital versus traditional television, OTT video business, common challenges for OTT video services, and the modern-day approaches in the video delivery workflow.
Nishchal Khorana, Director - Digital Transformation; Yu Xuan NG, Industry Analyst - Digital Transformation
Hyperscale cloud service providers are vital to driving demand for data center services in ASEAN and Taiwan.
Various governments across ASEAN are introducing initiatives and measures to attract IT-based investments in a bid to develop their countries into critical digital hubs.
Questions this session will answer:
How can data center operators in the ASEAN region capitalize on the opportunities and increase their revenue streams?
What are some other growth opportunities that data center service providers can create to support end users in their data center modernization roadmaps?
What is the participant landscape in the ASEAN region?
Jean-Noël Georges, Frost & Sullivan, Gijzel Marijne, Digital Payments, Adam Moulson, Form3
Digital transformation has already disrupted the traditional payment ecosystem. Now a new subcategory, paytech, is dominating the Fintech revolution. Most innovative services are included in the paytech ecosystem, such as instant, cross-border, mobile, invisible, peer-to-peer or cryptocurrency payments. Furthermore, banks and financial institutions had to digitalize their existing services, creating a new channel with the digital platform. The recent emergence of Neobanks has particularly influenced the historical players by providing innovative approaches leveraging technologies and social media. However, payment services success is based on the perceived confidence future customers will have in the different payment platforms. Trust in the payment service is directly linked to the associated security.
Jean-Noel Georges, Global Program Director, Frost & Sullivan, Tristan Blampied, Pelican and Petra Plompen, EBA Clearing
In today’s digital marketplace, consumers and businesses increasingly expect to be able to make instant payments, wherever they are, and at any time of day. The adoption of real-time payments capabilities is very much an essential for banks who wish to retain market share and capture new customers.
Quah Mei Lee, Industry Principal - Telecoms & Payments Strategy, Digital Transformation Practice, Frost Sullivan
5G is on its way. It may be closer to 2019-2020 for some but for others, it may be 2023-2025 before it materializes. In all the countries that are frontrunners of 5G in Asia-Pacific, 5G is benefiting from local government support coupled with local demand or at least the potential for demand for 5G services. The demand may be incentive or market driven.
The market for 5G is expected to have reached $4.50 billion by 2022 with 280.4 million 5G subscriptions. The implementation timeline for MNOs will vary from country to country, albeit not as widely as it was with 3G or 4G. Frost and Sullivan expects that government support for 5G in populous countries such as China and India and new business models that will emerge out of the trials by MNOs at the upcoming Olympics will support high service revenue growth at CAGR of 315.1% from 2019 to 2022.
5G will trigger a quicker transition to distributed, cloud native networks that leverage on NFV, SDN, and MEC to reduce cost to serve and improve on efficiency and profitability for MNOs. Further, with 5G offering latency below 1ms and larger bandwidths, mobile networks can gain an edge over fibre networks and regain competitiveness.
If you have any client that has an interest in gaining an in depth understanding of 5G developments in Asia Pacific, this study will help address questions such as:
•How will 5G impact industry?
•What are the market challenges and opportunities?
•What are the key drivers for growth?
•How big will the market be for 5G by 2022?
The need to embrace digital transformation in all possible scenarios is paramount to bring efficiencies and improve current business processes. The challenges of real-time data processing, high network speeds and latency can be overcome by using ICT technologies, i.e., Mobile Edge Computing/Fog Computing. These computing technologies bring compute and storage capabilities to the edge of the network and enable real-time and context-based business applications. All industry verticals can find relevant application areas that can benefit from computing at the edge of the network.
Adrian Drozd, Research Director, Frost & Sullivan and David Turner, Senior Director, EMEA Marketing, Oracle NetSuite
Prior to the era of digital transformation, international expansion was largely the domain of very large organisations that were capable of investing in infrastructure across the world. Today, the vast majority of IT solutions that enable innovation are deployed in the cloud; such solutions are opening up new opportunities for businesses of all sizes. When it comes to international expansion, acting local but delivering consistent and flexible services is essential. Cloud-based solutions allow organisations to internationalise quickly and enable start-ups to be “born global”.
Digital transformation is already impacting financial services, and future banking will evolve to leverage technology in ways that will have a much deeper implication to customer service than current use cases. As a result, numerous interactions between customers and digital banking will be done by using mobile devices and cloud-based platforms. Furthermore, security will be key to creating confidence in the value chain. Financial service providers are investing in bringing services to customers on personal devices, increasing the need for software/hardware security solutions for authentication of transactions. Biometrics can be leveraged for strong authentication and to comply with regional regulations.
Jean-Noël Georges and Nicolas Raffin, Head of Strategic Marketing & Innovation Payment, Oberthur Technologies
For more than a decade, industry experts have predicted the death of smart cards. However, the embedded SIM (eSIM) has an impact on the telecommunication vertical, and many other verticals continue to benefit from the tremendous advantages of this secured device. Frost & Sullivan forecasts that, in 2017, the market will continue to grow at a 4.7% CAGR globally for all verticals, including telecommunication, banking and payment, government and ID, transportation, and physical and logical access. In a growing market, innovation is key. This is why major players have added innovative functionalities to the existing medium to strengthen security and provide a more exciting user experience.
Vijay Michalik, Industry Analyst and Jonathan Robinson, Principal Consultant
From the beginning of the energy sector's digital transformation, many technologies have emerged to offer new opportunities and challenges to industry participants. As technology development cycles accelerate, it is easy to dismiss new possibilities as irrelevant or impossible to implement, but blockchain and distributed ledger technology may prove vital to industry transformation. In this briefing we discuss the development, opportunities, pitfalls and future predictions for the technology.
Jean-Noël Georges, Julien Clausse, Amadeus and Michael Tworek, Gemalto
Digital transformation is impacting the automotive industry thanks to the rise of embedded software, autonomous behavior and hyper connectivity. But connected cars are often mentioned when referring to hacking or security threats and risks. At Frost & Sullivan, we strongly think that connected cars will drastically change the way people interact with vehicles due to the numerous communication technologies and associated services that will be available. Even if security is mandatory to create confidence in connected car usage, real value-added services are also vital for a successful commercial rollout. The My-Car-as-a-Service concept will transform existing car usage in a frictionless experience.
Jarad Carleton, Dr. Richard Horne, Vicki Gavin, Dr. Sue Black, Lynn Terwoerds, Jill Slay
Cybersecurity is one of the most important, yet misunderstood and underappreciated professions in the world. It has near-zero unemployment and a worker shortfall that grows every year—a gap projected to reach 1.8 million by 2022. Given the talent shortfall, and the apparent attention, it is difficult to understand why more women are not attracted to the field. If they were, the workforce gap could be reversed.
A panel of thought leaders will discuss concrete steps to close the workforce gap, the role that women should play in achieving that goal, the equality challenges facing women in the profession, and quantitative key performance indicators that organizations must implement to create a gender-balanced workforce that offers equal opportunities for all professionals.
Audrey William, Head of Research, Australia and New Zealand
In Australia in 2015, 43% of adults held a tertiary qualification; this is one of the world’s highest population proportions, behind only Canada, Japan, Israel, Korea, the US and UK. Competition and specialization amongst universities has been and will continue to be a significant source of technological change on campuses, enabling student and staff retention, and the development of deep specializations in unique academic areas to boost institutional reputation. Digitization of the learning experience is a key trend that will continue in the tertiary sector. Through a demand-pull model, student demand for digital innovations and seamless tech solutions will be fulfilled, enabling more effective collaboration and engagement.
Why You Must Attend:
· Understand the key technologies impacting the Australian education sector.
· Discover the challenges facing the Australia education sector.
· Find out what impacts Moocs (Massive Online Open Courses) are having on the market.
· See how universities are embracing digitization in 2017 and beyond.
Ajay Sunder, Vice President, Frost and Sullivan & Yu Xuan NG, Industry Analyst, Frost and Sullivan
The Asia-Pacific data center services landscape is highly competitive, and dominated by telecommunications companies/carriers, wholesale/retail data center service providers, as well as managed service players. Who are the leading data center market participants in the region, based on market revenues and strategy vision? What are some initiatives taken by leading participants to stay ahead of the curve?
The 2017 FrostIQ – Asia-Pacific Data Center Service Providers matrix provides a snapshot for industry CIOs and other decision makers, on the selection of best-in-class data center service providers in the region.
Jean-Noël Georges, Julien Drouet, Oberthur Technologies, Mikael Dubreucq, Inside Secure
Wearables can easily empower humans by providing them several unique capabilities. However, they also create new business areas and dedicated cases studies highlighting the non-intrusive functionalities and wide range of these devices. While payment appears as the most promising area, innovative case studies on transportation and access control are encouraging. Frost & Sullivan expects the wearable market to reach 220 million devices in 2020; more than 50% of these devices will be smart watches. Even if Apple smart watches did not reach the expected forecast in 2016, the average price per wearable shipped is expected to increase over the forecast period from about $215 in 2014 to about $247 in 2020, at a compound annual growth rate (CAGR) of 2.3%.
Deepti Dhinakaran, Naila Govan-Vassen and Oluchi Enuha, General Manager, iROKOX
The pay TV, VOD, and IPTV market is still evolving in terms of content and pricing models, but the demographics of Africa and its large population are highly attractive to existing and new market participants. Internet penetration, supplemented by a significant uptake in smartphone adoption, has altered the manner in which Africa consumes video content. This growth will be further augmented by the availability of cheaper DTT services, data-saving video consumption options, and attractively packaged triple-play services. It is critical for market participants to gauge market trends, price sensitivity and growth opportunities while offering their services. Along with pricing and richness of content, strategic partnerships will play a key role in defining the market leader in the next five years.
Maiara Munhoz, Senior Industry Analyst, Frost & Sullivan and Luiz Carlos Faray De Aquino, B2B IT Director
Remote work, telework, home office, virtual work or telecommute—call it what you want, but the fact is this new way of working is already widespread in countries such as the United States. Why and how is this spreading worldwide, including the Latin American region? The growing usage of mobile and social networking is changing employee expectations of how, when and where they consume, contribute and share information.
Digital transformation affects every industry, every type of organisation and every country in Europe. It is a strategic priority for businesses to address the top drivers behind industry change: (1) changing needs of customers; (2) new distribution channels; and (3) new products entering the industry.
A unified suite of applications running off of a single database answers these challenges efficiently, and Frost & Sullivan research finds that businesses increasingly see cloud as a solution to the challenges of industry transformation, competition, and as a means to facilitate global expansion. They are turning to the cloud for its agility, scalability and flexibility, and reaping the rewards by delivering innovative products and services that are transforming industries.
Frost & Sullivan's Digital Transformation webcasts provides global industry analysis, market forecasts, competitive analysis, and insights into emerging technologies that are designed to help your company address current trends and challenges.
Our global teams of industry experts, consultants, and market analysts continuously monitor big data, cloud computing, communication services, conferencing & collaboration, digital identification, digital media, mobile & wireless, space & communications, IT applications & services, network security, customer contact, and unified communications markets.