Key Growth Strategies and Technologies to Upgrade Your CX Amidst the Pandemic

Presented by

Frost & Sullivan’s Global Customer Experience Team

About this talk

COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global Customer Experience team will weigh in key strategies and technologies companies in all sectors should leverage and monitor closely. The briefing will discuss ways to deliver secure, high-quality, and stable CX services to your clients to gain a competitive advantage during these uncertain times, including the optimization of your artificial intelligence, robotic process automation, and virtual agents. Key benefits of attending: 1. Discover the major issues companies experienced in terms of technologies and processes to support their customers and how they dealt with it 2. Find out success factors for organizations that are coming out of this unscathed or even growing 3. Identify what key technologies will see an acceleration in growth over the next year or two 4. Determine top strategies CX companies can focus on over the next months 5. Learn about best practices and recommendations for BPOs and solutions providers

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