Frost & Sullivan’s Global Customer Experience Team
COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global Customer Experience team will weigh in key strategies and technologies companies in all sectors should leverage and monitor closely.
The briefing will discuss ways to deliver secure, high-quality, and stable CX services to your clients to gain a competitive advantage during these uncertain times, including the optimization of your artificial intelligence, robotic process automation, and virtual agents.
Key benefits of attending:
1. Discover the major issues companies experienced in terms of technologies and processes to support their customers and how they dealt with it
2. Find out success factors for organizations that are coming out of this unscathed or even growing
3. Identify what key technologies will see an acceleration in growth over the next year or two
4. Determine top strategies CX companies can focus on over the next months
5. Learn about best practices and recommendations for BPOs and solutions providers
Ravi Krishnaswamy, Senior VP, Frost & Sullivan and Supratim Mukhopadhyay, Pre-Sales Director for Asia-Pacific, Hexagon PPM
Digital transformation has redefined the way we do business. The industrial sector is not immune to this change. There is a fundamental shift that is happening in the way we deliver projects, operate, and utilize assets or create new revenue streams from traditional industries.
Frost & Sullivan, The Growth Pipeline Company, surveyed 206 senior executives in Asia-Pacific to understand digital adoption in the oil & gas, mining, construction, chemicals, and energy & utility industries. The findings showed 43% of senior executives identified the main reason for digital adoption as reducing operating costs. Survey participants also felt that digital technologies helped in raising customer experience, delivering innovation, simplifying, automating, and providing real business intelligence to stay relevant and competitive.
Join us on March 11, 2020, to uncover the latest executive research findings and hear from industry experts on how digital transformation is driving growth and competitive advantage in the process and engineering industries in Asia-Pacific.
• What are the key digital trends in the region?
• How can digital adoption help process and engineering industries overcome their challenges?
• What are the top priorities of executives for digital adoption?
• What key technologies should you invest in over the next 3-5 years?
• What challenges should you anticipate and overcome during the digital transformation journey?
Sebastian Menutti Industry Principal, Connected Work, Frost & Sullivan
How will you leverage the emerging growth opportunities generated by the immense change that workplaces are experiencing in Latin America? How do you remain a relevant market participant once your current workplace has become obsolete?
• Discover how new styles, workers, and technologies will completely reshape where, when, and how people work. And what can your company do to stay ahead of the curve?
• Find out about the substantial growth opportunities for companies and technology vendors.
• Explore how collaborative solutions can spur your employee productivity and business agility.
Ignacio Perrone, Research Manager, Latin America, Digital Transformation, Frost & Sullivan
The Internet of Things is one of the fastest growing technologies in Mexico. What are the drivers and restraints behind that trend? How are different verticals adopting IoT? What is the full revenue-generating potential of IoT in the country toward 2022? Finally, what do you need to start planning your IoT deployment?
• Learn about the IoT opportunities today and in 2022
• Identify the verticals that are adopting IoT the fastest
• Discover the key steps to launch an IoT project
Amy Baker, Proofpoint, Martin Dion, Kudelski Security, Omer Taran, CybeReady, Ulrich ten Eikelder, T-Systems
Employee security awareness training has become vital for enterprises globally due to the rampant social engineering attacks to steal confidential enterprise data. Employees, once an additional avenue for cyberattacks, today constitute about 93% of attacks, according to Verizon’s DBIR. From fake General Data Protection Regulation (GDPR) privacy notices to large-scale social engineering attacks, cyber adversaries utilize every opportunity to plant malware to steal data or money.
Ignoring the human factor in cybersecurity implementations can have disastrous consequences for enterprises. Security awareness training is imperative for all enterprises, especially in Europe. The GDPR that came into effect in May 2018 mandated enterprises to train employees on security best practices to prevent data leakage. At the same time, enterprises looking to secure their valuable data need to look beyond mandated training and implement solutions that genuinely prepare their employees to become the first line of defense.
In this virtual roundtable, Frost & Sullivan’s European Cybersecurity team brings together security awareness training vendors and CISOs who understand the practical challenges and benefits of security awareness training. Gain valuable insights on strengthening the human layer as senior executives share their perspectives.
Who Should Listen?
• Enterprise Security Teams
• Amy Baker, VP of Marketing, Proofpoint Security Awareness Training
• Martin Dion, Global Chief Information Security Officer and VP EMEA Services, Kudelski Security
• Omer Taran, CTO, CybeReady
• Ulrich ten Eikelder, Head of Chapter Information Security & Awareness, T-Systems
Ram Ramasamy, Industry Director, Automation and IIoT, Frost & Sullivan
Today, industrial markets are reactive in approaches and digital transformation will help organizations become predictive and preventative. Organizations run the risk of becoming negative latency enterprises, which means customers will predict issues that will happen and prevent them from happening in the first place.
• Learn about the significant industrial shifts and enabling technologies driving customer journeys
• Engage internally and externally, as digital is not about technology implementation but change and culture management
• Identify customer segments you need to target, based on their digital maturity
• Discover digital growth opportunities
Frost & Sullivan's Digital Transformation webinars provide global industry analysis, market forecasts, competitive analysis, and insights into emerging technologies that are designed to help your company address current trends and challenges.
Our global teams of industry experts, consultants, and market analysts continuously monitor big data, cloud computing, communication services, conferencing & collaboration, digital identification, digital media, mobile & wireless, space & communications, IT applications & services, network security, customer contact, and unified communications markets.