If the pandemic has taught us anything as business leaders, it’s the need to adopt an agile mindset to ensure that the digital products and services we create are built around customers’ needs, and the importance of transitioning our businesses to adopt processes that facilitate rapid delivery.
It’s also taught us that whatever we’ve planned, it will change. In this session we will hear from the Head of Digital Experience at NatWest and the MD at Nimbletank, their digital product partner. We’ll learn:
How NatWest established a process for rapid prototyping of new concepts and services
The role and importance of working with innovation partners
How a customer-centric approach can de-risk investment
What agile really means for the combined team and learnings along the way
The impact of COVID-19 and the need to pivot
How both Nimbletank and NatWest used the strategy/framework of RAD (Rapid Application Development) in Q2 in response to COVID-19