What Can the UK’s Largest Retail Bank do to Become More Customer-Centric?

Presented by

Eva Eisenschimmel, MD Customers, Brands, Digital & Telephone Banking, Lloyds Banking Group

About this talk

Eva joined Lloyds Banking Group in September 2010. She is responsible for developing and delivering customer centred brand strategies for the portfolio which includes Halifax, LloydsTSB and Bank of Scotland as well as leading the Group’s London 2012 partnership. She is also responsible for the Group’s Internet, Mobile and Telephone Banking channels and leads a team of 7,000 located over 22 UK sites.

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