ITSM In A BYOD World

Presented by

Darren Williams, VP & GM Service Management at Absolute Software

About this talk

Every IT professional knows that bring-your-own-device (BYOD) is here to stay. Analysts at Gartner report that about half of the world's companies will have adopted BYOD programs by 2017. Even heavily regulated industries are opening the door to mobility and allowing employees to choose their device of choice. So what does this mean for IT service management? For most organizations this shift will require fundamental changes, especially when it comes to IT services. Even the basic ITSM infrastructure will need to be adjusted to accommodate a new landscape of employee-owned (and even corporate owned) laptops, tablets, and smartphones.

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The International Council of E-Commerce Consultants (EC-Council) is a member-based organization that certifies individuals in various e-business and security skills. It is the owner and developer of the world famous Certified Ethical Hacker (C|EH), Computer Hacking Forensics Investigator (C|HFI) and EC-Council Certified Security Analyst (E|CSA)/License Penetration Tester (L|PT) programs, and various others offered in over 60 countries around the globe.