Robin Gareiss, President and Founder, Nemertes Research
Intelligent Customer Engagement Series [Ep 3]: The Agent Experience - From Good to Great
Although organizations are busy adding self-service channels, and AI-enabled chatbots or virtual agents to their customer engagement strategies, there is no replacement for the human touch.
Successful companies are transforming the agent experience, delivering better coaching, more analytics, and improved compensation packages.
Learn how you can leverage AI and analytics to reduce contact center agent turnover rates--and ultimately improve the customer experience.