Robin Gareiss, President and Founder, Nemertes Research
Intelligent Customer Engagement Series [Ep.4]: Analytics' Role in Improving DCX
Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting.
Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions.
In this webinar, learn how successful organizations are using analytics to drive more revenue, reduce costs, and improve the customer experience.