Optimizing Innovation: ITSM and Application Management

Presented by

Phyllis Drucker, Business Process Consultant, Linium

About this talk

Application Management is central to any successful IT shop, delivering innovative services to the business, but often ignored or resistant when an organization implements Service Management (ITSM). This webinar focuses on those ITSM processes that enhance the ability to manage applications successfully in today’s complex world of cloud, bring your own device and mobile technologies. It demonstrates clear benefits that Service Management provides from the strategic view as well as practical needs of day to day application management, including a look at how a program management office can set the stage for closer integration with the business to achieve the outcomes they desire. Phyllis has been delivering service and support for over 20 years, working closely with business executives on IT initiatives for the largest automotive group in the US. She is a frequent speaker, writer and industry leader in the IT Service Management Field and brings this expertise to her role as a Business Process Consultant for Linium.

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