DevOps: The Future of ITSM and ITIL

Presented by

Hank Marquis, Practice Director - Cloud Solutions, Global Knowledge

About this talk

Cloud computing allows development teams to get applications into production faster. ITSM leaders must adopt new strategies and change existing processes or risk becoming a bottleneck. Successful cloud computing requires the DevOps -- the fusion of development and operations with the goal of accelerating time to market and reducing time to value. The good news is that ITIL is uniquely positioned to accelerate DevOps -- but it requires changes to existing ITSM processes. In this session Hank Marquis will show you: - How to tune and tweak ITIL processes to shift your operations into high gear and make sure your organization benefits from cloud computing - The ways cloud changes business, and how IT has to respond to remain relevant - The changes existing ITSM/ITIL processes require to avoid becoming a bottleneck - How ITIL is uniquely positioned to facilitate DevOps Hank Marquis is the Practice Director, Cloud Solutions, at Global Knowledge, and a DevOps thought leader. He has extensive experience in this area: recently he was a sr. level Director for Infrastructure & Service Architecture at Fortune 50 Lowes where he was responsible for the “Plan” in a Plan-Build-Run IT organization moving full-speed into SoMoCo -- social+mobile+cloud, including DevOps. Hank’s a well-known practitioner with 30+ years I&O and AppDev experience. He’s also an ITIL Expert, reviewer and contributor to ITIL Service Strategy 2011, and a published author of service management and application development books.

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