Maintaining and Supporting IT, New Operating Models

Presented by

Don McNicoll and Hendrik Wacker

About this talk

Focusing existing IT resources in areas that add growth to the bottom line has become a top challenge for IT organizations. According to IDC, companies are spending over 90% of their budgets in maintaining and managing the existing environment. Only about 5-10 percent are actually used to drive things like new customer offerings , additional transaction models and business growth. Shortages on skill and resources create additional challenges. This Web seminar wants to show ways that allow you to shift resources to higher ended growth domains while pooling day-today-maintenance and administration in a new flexible way. Attend this webinar and learn about: •Why maintenance and support contracts should become proactive resource centres rather than passive “insurances” for incidents •The long term ROIs of your IT as a function of how productive the in-house staff can add to the bottom line •The classic model of maintenance and support contracts has to adapt to these challenges and needs to allow more diverse and flexible resources

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