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Integrating UX and behaviour in effective Service Design

In this panel discussion, industry experts will discuss service design and behaviours involved. Speakers will explain the user experience and how this can be addressed during service design as well as managing and changing behaviour of users, customers and IT professionals to optimise the e2e service experience. They will also discuss how can movements like Agile, Lean and DevOps support this changing mindset for better service design?
Recorded Dec 10 2014 48 mins
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Presented by
Dave van Herpen, Mgmt Consultant, Sogeti; Andy White, GM and EVP, EasyVista; Toby Moore, ITSM Specialist, Servicedesk360
Presentation preview: Integrating UX and behaviour in effective Service Design

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Service Management by Design
EasyVista, a leading provider of IT Service and Asset Management software, has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV).

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  • Title: Integrating UX and behaviour in effective Service Design
  • Live at: Dec 10 2014 3:00 pm
  • Presented by: Dave van Herpen, Mgmt Consultant, Sogeti; Andy White, GM and EVP, EasyVista; Toby Moore, ITSM Specialist, Servicedesk360
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