Integrating UX and behaviour in effective Service Design
In this panel discussion, industry experts will discuss service design and behaviours involved. Speakers will explain the user experience and how this can be addressed during service design as well as managing and changing behaviour of users, customers and IT professionals to optimise the e2e service experience. They will also discuss how can movements like Agile, Lean and DevOps support this changing mindset for better service design?
RecordedDec 10 201448 mins
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EasyVista, a leading provider of IT Service and Asset Management software, has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV).
Integrating UX and behaviour in effective Service DesignDave van Herpen, Mgmt Consultant, Sogeti; Andy White, GM and EVP, EasyVista; Toby Moore, ITSM Specialist, Servicedesk360[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]48 mins