Problem and incident management are fundamental processes within any service management organization. This session will cover aligning ITIL best practices with problem and incident management implementations to meet quality, cost and other critical service metrics. The real value however is in leveraging a holistic approach to IT service levels, integrating problem and incident management with other IT functions in the IT lifecycle, including IT Asset Management, IT Financial Management and IT Project Management. By tracking and managing problems and incidents across the IT lifecycle, organizations can truly track and measure the real benefits, costs and return on investment of their service management initiatives.
RecordedMar 21 201246 mins
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EasyVista, a leading provider of IT Service and Asset Management software, has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV).