Hi {{ session.user.profile.firstName }}

Empowering End Users with a Modern Customer Experience

Manage webcast
Elisabeth Cullivan, Product Marketing
The “impersonal” world of self-service has taken over. It has become the preferred method of interaction. At the very minimum an organization must provide equivalent service across all touch-points – telephone, email and web self-service. In fact, it has gone one step further to a demand for cross-touchpoint service. The IT organization must move from a multi-channel approach to an agile approach – regardless of where the request begins, it may finish in another channel.
Aug 7 2012
59 mins
Empowering End Users with a Modern Customer Experience
More from this community:

IT Service Management

  • Date
  • Rating
  • Views

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Empowering End Users with a Modern Customer Experience
  • Live at: Aug 7 2012 6:00 pm
  • Presented by: Elisabeth Cullivan, Product Marketing
  • From:
Your email has been sent.
or close
You must be logged in to email this