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Replacing your legacy helpdesk tool - What you need to know

Jon Ryman, VP ITSM Solutions
Are you facing support and maintenance challenges with your legacy helpdesk tool? The rapid evolution of technology coupled with poor service delivery from your current vendor, an expired maintenance contract, a retired solution, expensive and resource intensive upgrades or not seeing your current vendors vision for the future means that it might be time for a change. Stop worrying about your embarrassingly dated or complex solution and focus on your future IT success. Attend this webinar to learn about the latest IT Service Management trends and what you can do to offer more cost effective, reliable and focused service delivery.
Sep 18 2012
60 mins
Replacing your legacy helpdesk tool - What you need to know
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IT Service Management

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    -------------------
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    + Best practice in moving from an application-centric to a data object-centric connectivity approach
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  • Integrating UX and behaviour in effective Service Design Recorded: Dec 10 2014 48 mins
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    Andy White, EVP Marketing and General Manager, Americas
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    EasyVista Product Marketing, Elisabeth Cullivan
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  • Replacing your legacy helpdesk tool - What you need to know Recorded: Sep 18 2012 60 mins
    Jon Ryman, VP ITSM Solutions
    Are you facing support and maintenance challenges with your legacy helpdesk tool? The rapid evolution of technology coupled with poor service delivery from your current vendor, an expired maintenance contract, a retired solution, expensive and resource intensive upgrades or not seeing your current vendors vision for the future means that it might be time for a change. Stop worrying about your embarrassingly dated or complex solution and focus on your future IT success. Attend this webinar to learn about the latest IT Service Management trends and what you can do to offer more cost effective, reliable and focused service delivery.
  • Empowering End Users with a Modern Customer Experience Recorded: Aug 7 2012 59 mins
    Elisabeth Cullivan, Product Marketing
    The “impersonal” world of self-service has taken over. It has become the preferred method of interaction. At the very minimum an organization must provide equivalent service across all touch-points – telephone, email and web self-service. In fact, it has gone one step further to a demand for cross-touchpoint service. The IT organization must move from a multi-channel approach to an agile approach – regardless of where the request begins, it may finish in another channel.
  • Whose Problem is it Anyway? Recorded: Mar 21 2012 46 mins
    Jon Ryman, VP ITSM Solutions, North America, EasyVista
    Problem and incident management are fundamental processes within any service management organization. This session will cover aligning ITIL best practices with problem and incident management implementations to meet quality, cost and other critical service metrics. The real value however is in leveraging a holistic approach to IT service levels, integrating problem and incident management with other IT functions in the IT lifecycle, including IT Asset Management, IT Financial Management and IT Project Management. By tracking and managing problems and incidents across the IT lifecycle, organizations can truly track and measure the real benefits, costs and return on investment of their service management initiatives.
Service Management by Design
EasyVista, a leading provider of IT Service and Asset Management software, has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV).

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