Hi [[ session.user.profile.firstName ]]

How Technology Can Help Small Business Deliver a Better Customer Experience

People no longer want to buy products, they want experiences and to form relationships with the companies they do business with. Technology use to give large companies the advantage in this area. Barry demonstrates how new cloud and applications can now give small businesses the same power on a fraction of the budget.
Recorded Nov 14 2019 52 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Barry Moltz
Presentation preview: How Technology Can Help Small Business Deliver a Better Customer Experience

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Small Business Support Forum: Steps to take right now in challenging times Apr 7 2020 6:00 pm UTC 30 mins
    Mike Michalowicz, SBA Entrepreneur of the Year, Author of Fix This Next
    In the first ever Small Business Support Forum, Mike Michalowicz shares hands-on expertise in small business survival for tough times - from strategic planning and cash flow to taxes. Mike talks live with our host, Ramon Ray, to offer specific steps you can take now and how to be ready to grow after the crisis. Mike Michalowicz is the entrepreneur behind three mutli-million dollar companies and author of Profit First, Clockwork, The Pumpkin Plan and Fix This Next.
  • Digital Transformation - See how the Dental Family took the office 100% Digital Recorded: Mar 10 2020 40 mins
    Brett Druger
    Learn how Brett Druger of the Dental Family in Westfield, NJ took their office completely digital. He will share their transformation from paper charts to fully digital patient records, imaging and the ability to 3-D print same day crowns.
  • How to Drive More Traffic from Search and Review Sites Recorded: Feb 13 2020 57 mins
    Dana Albert
    Dana Albert of Yahoo Small Business will share secrets on how to stand out online and update your business information across search engines, social networks, maps and more from one dashboard and how to enhance your listing to attract new customers the moment they search.  We all know how damaging bad reviews can be to a business - he will share the best tools to track and enhance your online reputation on review sites. He will also show you actionable reports on how visitors interact with your listings by tracking everything from profile views to calls and get competitive insights.
  • When every call matters, make sure your business is ready with VoIP Recorded: Jan 16 2020 48 mins
    Erik O'Herron and Judy Fortunato
    When every call matters, being ready is always the right answer. Learn how VoIP can enable you to control your business identity, integrate all your mobile devices, improve the caller experience, promote your business and streamline management.
  • 11 Tech Tools and Insights To Build A Better Business Recorded: Dec 12 2019 59 mins
    Raymon Ray
    Learn about 11 Tech Tools and Insights To Build A Better Business from Entrepreneur Raymon Ray.
  • How Technology Can Help Small Business Deliver a Better Customer Experience Recorded: Nov 14 2019 52 mins
    Barry Moltz
    People no longer want to buy products, they want experiences and to form relationships with the companies they do business with. Technology use to give large companies the advantage in this area. Barry demonstrates how new cloud and applications can now give small businesses the same power on a fraction of the budget.
  • The Rise of M-Commerce: Why the Smartphone is the New Storefront Recorded: Mar 20 2019 61 mins
    Rieva Lesonsky
    Retail business has undergone a series of transformations but the biggest change is the one that’s happening right now: more and more retail sales come from the web. The fastest-growing part of e-commerce sales is mobile commerce.

    M-commerce sales are expected to more than double from $206.5 billion in 2018 to $420.2 billion in 2021. The National Retail Federation says, “Smartphones are driving retail sales more than ever, and retailers have found that even modest investments in mobile initiatives can result in huge returns.”

    Have you made those “modest investments?” Do you know exactly which investment will pay off? Do you know how to set up your website for optimum mobile viewing? What are the best ways to attract mobile shoppers? What do consumers expect from your mobile storefront? How are their shopping behaviors evolving and how can you keep up?

    You’ll learn all that and more in this webinar with small business expert Rieva Lesonsky.
  • More Ways to Market Your Small Business on a Shoestring Budget Recorded: Feb 13 2019 56 mins
    Barry Moltz
    Our most popular webinar topic of 2018 returns, with even more ideas for marketing your small business on a shoestring budget!

    Marketing is essential for keeping your prospect pipeline full.
    Unfortunately a lack of time, money or skill often forces small business owners to put marketing on the back burner. In this webinar Barry will do a deep dive into developing and executing a shrewd marketing strategy on a limited budget, and getting the results you want.
    You will learn how to:
    •Create a brand promise prospects will always remember
    •Systematically market your business in ways that attract your specific prospects
    •Decide which content marketing works
    •Choose the best social media platform to reach your customers
    •Test online marketing to attract audiences instead of just buying keywords
    •Understand Google analytics and other tools to know your marketing results
    •Get free PR every month for your business (or yourself)
  • 5 Ways to Humanize Your Business & Win Customers in a Digital World Recorded: Jan 16 2019 62 mins
    Ramon Ray
    As your business looks to compete in a world of Tweets, likes, bytes and bits, it gets tougher to make true human connections. In this webinar, Ramon Ray will show you how to leverage the power of digital communications while making vital connections with customers and employees. You'll learn specific tips on how to showcase your business as a human-connected brand. Ramon is a leading expert in building and maximizing personal relationships in a digital world.
  • Social Media Efficiency: Get Better Results Faster Recorded: Dec 12 2018 87 mins
    Krista Neher, Boot Camp Digital
    Most businesses use social media, but it can be overwhelming if you’re running a small business. Social media can become a huge time-suck yet still not give you the results that you want. In this session you’ll learn how to be smart about social media so you can maximize the results while minimizing your efforts. Learn the best ways to automate social media and smart ways to use tools available to get the best results for your time investment. Krista will teach participants how to:

    Avoid the social media time-suck
    Prioritize your efforts
    Create a strategy for how to spend your time to maximize results
    Use automation to drive your social media
    Build a workflow to manage social media effectively
    Identify top tools to use to get more out of social media
    Optimize visuals to create an impact
  • Top 10 Small Business Growth Tactics for 2019 Recorded: Nov 14 2018 77 mins
    Willie Pena
    Even if you can’t outspend your biggest competitors in 2019, you can certainly outsmart them. Digital marketing expert Willie Pena will show you how to trounce your competitors and he will provide other powerful tactics to supercharge your business growth. You don’t need a huge budget, just the willingness to scrutinize your marketing habits and try out new approaches. Key takeaways include:

    * How to leverage your biggest competitors to find new customers of your own
    * An email tactic to increase your open rate by five- to tenfold
    * A simple homepage design element to boost credibility and prestige
    * How to get free publicity and brand yourself as a trusted expert 
    * Tips to make your marketing more viral and rise to the top of Google search results
    * Social media influencer tricks for increased engagement and sales
  • Simple, Secure Networking with SD WAN Recorded: Nov 1 2018 56 mins
    Verizon and Versa Networks
    How do you secure your branch sites? Securely connecting multiple locations can be a huge challenge for businesses. If you have multiple clouds but limited skillsets, bandwidth and budget, it becomes even more complex.

    Join our webinar with Verizon VP of Network and Security Product Management, Vickie Lonker, with Versa Networks Director of Marketing, Rob McBride, and Verizon Sr. Product Manager, Anuj Dutia, for a discussion on the future of your branch locations. This panel of experts will explain how Software Defined Secure Branch service provides a single package solution for businesses to securely and rapidly turn up sites in a more simplified way.

    You will learn how new software defined technology can address such business drivers as:

    • Limited in-house skills & headcount
    • Expanding portfolio of applications
    • Intensifying bandwidth/QoS requirements
    • Multiple clouds, locations & third parties
    • Limited capex & opex budgets

    Register today to see how to enable security, continuity, and innovation for every branch location. Walk away with three key best practices for transitioning to SD WAN. As an added bonus, you will receive Verizon’s new October 2018 report on SD WAN when you attend the session.
  • How to Get High-Paying Customers and Clients Recorded: Oct 17 2018 63 mins
    Steve Strauss
    Why work for low-paying clients when, for the same amount of work, you can have high-paying clients? Benefits include working less for more money, better branding, and the ability to charge more. In this lively and informative webinar, USA TODAY’s small business columnist Steve Strauss will show you half a dozen ways to find bigger, better and higher-paying clients and customers.  Additionally, you will learn how to:
    - Pitch to these high-paying clients
    - Convince them to say yes
    - Leverage them into even more high-paying clients
  • How to Market Your Small Business on a Shoestring Budget Recorded: Sep 12 2018 61 mins
    Barry Moltz
    Many small business owners know they need to increase their marketing efforts, but they don’t know where to start. Barry will show you how to put together a marketing strategy on a limited budget and get the results you need to grow your small business. Valuable takeaways include:
    * Why you need to market your company daily
    * The most effective way to market your business in less than one hour per week
    * How to put together a minimum marketing budget for your small business to get results
    * How to get free marketing for your business
  • How Mobile Ate the Web—and 7 Ways Small Businesses Can Capitalize Recorded: Aug 15 2018 62 mins
    Anita Campbell
    Browsing via mobile devices has overtaken and now exceeds desktop computer browsing. Sadly, most marketers and business owners still look at their company web presence using desktop devices—but that's not what most of their visitors are seeing! Visitors are seeing it through mobile devices. In this session we'll explore how users find and get to businesses using mobile devices. We'll look at the latest trends, and whether your business needs them or should ignore them, including:

    *AMP (accelerated mobile pages)
    *Progressive Web apps vs true mobile apps
    *Mobile templates vs responsive websites
    *The search engine "knowledge panel" for your business
    *The mobile-first Google index
    *Leveraging third party reviews and their impact on mobile visitors
    *And much more!
  • How to Conquer the New World of Voice Search & Other Marketing Musts Recorded: Jul 18 2018 61 mins
    Rieva Lesonsky
    Just when you think you’ve mastered SEO, along comes a new way to search for businesses like yours—and consumers are embracing it. Voice search is still in the early stages, but its growth means some big changes for your business website, social media and other online marketing content. And this is just one of many shifts taking place in the way small businesses market their goods and services. What are the best ways for you to find—and reach the right prospects—and how do they find you? What are the latest marketing challenges—and solutions? How do you keep up? You’ll learn all that and more in this webinar with small business expert Rieva Lesonsky. 
  • Increase Your Sales with the Latest Tools & Tricks on Social Media Recorded: Jun 20 2018 88 mins
    Justin Blaney
    Are you frustrated with a lack of measurable return from your social media investments? Do you want to turbocharge your results and growth using the latest tools? If you answered yes to either of these questions, this webinar is a must-see. You will learn how to transform your social media investments into high octane marketing that grows your business, instead of sucking time, money and energy with little to nothing in return. You will gain real, actionable insights that you can apply immediately to your business regardless of industry, budget or current following. Don’t miss this chance to participate live and have your own questions answered by Justin Blaney.
  • Sales is Dead: Why Social Content is the Best Sales Tool Recorded: May 23 2018 60 mins
    Ramon Ray
    Traditional sales is good - but it's dead. What works today? Educating customers. In the digital economy much of that education is delivered through social content. In this webinar Technology Evangelist Ramon Ray shares his proven principles for using engaging content to grow sales. Attendees will leave with practical tips for using social content to take their businesses to the next level. Social content marketing takes time, focus and a plan of action to work well - Ramon will help you get there in his simple, energizing and humorous webinar.
  • Getting Customers to Find, and Choose, You Recorded: Apr 25 2018 61 mins
    Steve Strauss
    How do you get strangers to find your business, be impressed by it, and then choose to do business with you? In this webinar you will learn five ways that allow potential customers to find, and then choose, you. USA Today small business columnist Steve Strauss will discuss:

    1. Creating the right brand
    2. Marketing that brand
    3. SEO and websites
    4. Social amplification
    5. Exemplary customer service
  • Cyber Security for Small Business: Keep Your Network Safe and Your Sanity Intact Recorded: Mar 21 2018 61 mins
    Philip Banks
    Network Security is daunting. Every day you hear about a company getting hacked, a new virus spreading like wildfire, or Ransomware that is forcing users to pay. How do you make sure that your company is taking the appropriate measures to ward off these threats? Attend this webinar with Philip Banks to learn:

    How to make sure the “bad guys” stay out and your employees can do their jobs
    What you should look for when selecting network equipment and security software
    Why you should put restrictions on your employees' user accounts.
    The latest changes and best practices for installing Windows updates
Verizon Business Webinar Series
Free webinars designed to provide small business owners with knowledge and trends to help your business grow.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: How Technology Can Help Small Business Deliver a Better Customer Experience
  • Live at: Nov 14 2019 7:00 pm
  • Presented by: Barry Moltz
  • From:
Your email has been sent.
or close