6 steps to rewire customer loyalty and boost your business.
About this talk
Everything has changed. Now, every business has to now function like a startup. It doesn’t matter if you’ve been in business for 5 years or 50 years, you have to fundamentally REWIRE the relationships between your organization and your customers. That’s why how you handle the
marketing, customer experience, and customer service in your business over the next 6 months will have a MASSIVE IMPACT on your success over the next 6 years. Over the last few weeks, Jay has collected dozens of brand-new examples of how to steady your business and then move
forward and GROW, even during these crazy times. Jay built a whole framework for this approach for this special event:
✔ Brand new research showing how customer expectations have shifted since pandemic
✔ Brand new research showcasing how customer loyalty is moving
✔ How to rebuild your customers’ knowledge
✔ How to unlock word of mouth (which is now a requirement)
✔ Tons of concrete examples (a few of them are hilarious) that will help you
In all, Jay will show you the 6 specific steps you need to take to regain customer and staff confidence.
If you’re in marketing, customer services, sales, operations, or business management this session is a MUST.