Dan Miller, Opus Research - Luke Johnston, Defence Service Centre
About this talk
Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn't upset the customer whilst dramatically reducing queue times and reducing average handle time by 15%.
News, information, and research detailing Intelligent Assistants, Intelligent Authentication Conversational Commerce. Webcasts include in-depth analysis of market forecasts, real-world case studies, and proven business value.…