NLP: The AI-Infused Resource That’s Revolutionizing Automated Care

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Presented by

Dan Miller, Lead Analyst, Opus Research; Callan Schebella, CEO, Inference Solutions

About this talk

Natural Language Processing is the “secret sauce” that distinguishes run-of-the-mill bots and virtual agents from automated advisors that engage in meaningful conversations leading to substantive outcomes. Hear how Natural Language Processing is the key to: • Giving consumers the experience they expect • Lowering both operational costs and customer effort • Lengthening the list of tasks that can be automated • Supporting “omnichannel” and digital transformation strategies As businesses of all sizes investigate how and why to introduce “Conversational AI”, Dan Miller, lead analyst at Opus Research, joins Callan Schebella, chief executive officer of Inference Solutions, to explain why Natural Language will shape the future of Conversational Commerce.
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