Machines Search for Meaning: Speech Analytics, Customer Care, and AI

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Presented by

Dan Miller (Lead Analyst and Founder, Opus Research) and Richard Kimber (CEO, Daisee)

About this talk

Recent technology advancements in speech analytics technology solutions enable businesses to listen, decipher and act on every customer conversation. These conversations can turned into actionable insights affecting a business’s bottom line. In this webcast, Opus Research and Daisee discuss conversational middleware and how speech analytics solutions can be effective and flexible to help understand the meaning and context of customer conversations to surface insight and make business recommendations.
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