Global Survey: Speech Analytics & Conversational Service Automation

Presented by

Dan Miller, Opus Research; Jafar Syed, Uniphore; Samith Ramachandran, Uniphore

About this talk

An Opus Research four-year global survey documents the business impact of Speech Analytics technologies to enable a path to digital transformation and address immediate customer issues. Enterprise customers show growing interest in real-time customer journey orchestration and intelligent assistance, adding elements of Artificial Intelligence (Natural Language Understanding, Machine Learning) to improve customer experience, bolster employee productivity, and enable Conversational Service Automation.

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