Automated Assistance: Shaping the Future of Digital Customer Support

Presented by

Dan Miller (Lead Analyst, Opus Research) and Jeff Saenger (VP, Customer Success, Helpshift)

About this talk

Opus Research and Helpshift discuss the results from a survey of companies that deploy solutions that power the most sought-after customer service experience that will lead to lifetime loyalty. Learn how digital-first businesses that implement automated, conversational messaging for customer service are making an impact on the bottom line.
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