Rich Phone Apps and Enterprise 2.0 Customer Care

Presented by

Dan Miller, Joe Bentzel

About this talk

As part of the Thought Leadership Series, Opus Research and SpeechCycle discuss the next generation of phone-based customer care applications and services. Devoted attention to blogs, microblogs (like Twitter) and social media (Facebook) has extended the reach of customer care through mobile phones with Web browsers and the ability to support applets. Yet spoken words over the phone remain the most popular way to carry out conversations with vendors and business partners. This webcast, sponsored by SpeechCycle, is of special importance to customer care professionals, especially those trying to gauge the affect of Web 2.0, Social Media, Blogs and Twitter. In addition, we hope to promote a dialogue between contact center professionals and a new generation of application developers promoting “cloud-based” customer care and collaboration.

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