Enhancing Artificial Intelligence with Human Insight

Presented by

Dan Miller, Lead Analyst and Founder, Opus Research; Patrick Nguyen, Chief Technology Officer, [24]7.ai

About this talk

How Companies Make the Most Out of Conversational AI Investments Opus Research and customer care experts [24]7.ai discuss how orchestrating interactions that involve AI and customer service live agents is no longer an “either/or” proposition – it now means blending the best of both in ways that take advantage of what each does best.
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