Measuring the True Effectiveness of Virtual Assistants

Presented by

Dan Miller, Lead Analyst & Founder, Opus Research; Aakrit Vaish, Co-Founder & CEO, Haptik

About this talk

In this live, interactive webinar, Opus Research and Haptik discuss the following key topics: * How existing methods of measuring intelligent virtual assistant customer experiences have limitations * Defining "Intelligent Satisfaction Score" and how it is calculated * How brands and enterprises are deriving actionable insights in assessing true IVA effectiveness.
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