Measuring the True Effectiveness of Virtual Assistants
Dan Miller, Lead Analyst & Founder, Opus Research; Aakrit Vaish, Co-Founder & CEO, Haptik
About this talk
In this live, interactive webinar, Opus Research and Haptik discuss the following key topics:
* How existing methods of measuring intelligent virtual assistant customer experiences have limitations
* Defining "Intelligent Satisfaction Score" and how it is calculated
* How brands and enterprises are deriving actionable insights in assessing true IVA effectiveness.
News, information, and research detailing Intelligent Assistants, Intelligent Authentication Conversational Commerce. Webcasts include in-depth analysis of market forecasts, real-world case studies, and proven business value.…