Introducing Native Process Automation: AI-Infused Workflows for Contact Centers

Presented by

Jim Radzicki, TELUS International; Lance Fried, Thrio, Inc.; Dan Miller, Opus Research

About this talk

Cloud-based contact center specialist, Thrio, has introduced "Native Process Automation" (NPA) to help both customers and contact center agents complete their tasks. In this webinar, learn: * Why the global pandemic has permanently altered commerce and customer care for voice and digital channels * Integrating NPA into both agent and customer workflows * What it takes for cloud-based services to support both agent-based and automated self-service * How NPA delivers the benefits for Conversational AI

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