Survival Guide to the 50 Shades of Phone-Based Fraud: The Pandemic Edition

Presented by

Opus Research and NICE

About this talk

There’s nothing like a first-ever global crisis to expose pre-existing performance problems and known security vulnerabilities in the customer care fabric of brands around the world. Join Opus Research and contact center software solutions provider NICE for this live, interactive webinar (June 25th) to hear about the latest industry trends and gather tips on how to fight fraud in the "new normal." Topics include:   * How contact center operators are turning to cloud-based solutions implement the latest technologies for intelligent authentication and fraud-loss prevention * How workflows for both agents and customer will be permanently changed with the introduction of swift, strong and adaptive caller authentication * The need for contact centers to incorporate a checklist of intelligent authentication solutions including real-time, risk awareness, multi-factor and more.

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