Hiding in Plain Sight: How to Infuse AI Into Your IVR

Presented by

Dan Miller, Lead Analyst & Founder, Opus Research; Grant Duncan, VP, Marketing, Voximplant

About this talk

In the coming years, expect upgrades to Conversational IVR systems to recognize the intents of callers based on natural language input and respond with accurate answers, recommendations or actions. A cloud-based approach brings these sophisticated capabilities within the reach of almost any business. In this live webinar, join Dan Miller, lead analyst and founder with Opus Research, Derek Top, research director with Opus Research, and Grant Duncan, VP of Marketing with Voximplant, to hear how to train IVRs — the workhorse of automated self-service — to be the cornerstone of your company’s digital self-service strategy. Topics include: * Real-world use cases for democratizing Conversational AI * Leveraging natural language input to respond with accurate answers, recommendations or actions * How a cloud-based approach brings these sophisticated capabilities within the reach of almost any business

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