Delivering Business Value with Automated Speech Recognition

Presented by

Dan Miller, Lead Analyst & Founder, Opus Research; Derek Top, Research Director, Opus Research; Shadi Baqleh, COO, Deepgram

About this talk

A recent Opus Research global survey found businesses view speech recognition technologies used to capture, transcribe and analyze conversations as an emerging business opportunity. The global survey of 400 decision-makers across 8 industries centered on current and planned uses of “automated speech recognition” technologies, specifically "speech-to-text conversion" deployed in conjunction with natural language understanding or speech analytics. Many businesses are finding "accuracy" is table stakes for ASR-based solutions. Firms are putting a premium on real-time analytics and flexible deployment options. In this webinar, Dan Miller, lead analyst & founder with Opus Research, and Derek Top, research director, join Shadi Baqleh, COO of Deepgram, to learn how businesses derive value from ASR solutions. Topics include: • Exclusive data from a global survey of 400 business decision-makers • Combining voice recognition with search, commerce, and automation • Why implementations are largely use case driven • Redefining “voice of the customer” (i.e. better listening and intent recognition)

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