Action Plan for ASR: Applications for Conversational Intelligence

Presented by

Dan Miller, Lead Analyst Opus Research; Scott Stephenson, CEO, Deepgram; Derek Top, Research Director, Opus Research

About this talk

Businesses are just scratching the surface when it comes to employing the insights derived from speedy, accurate automated speech recognition. In this webcast, Opus Research joins Deepgram to describe real-world Conversational Intelligence applications in contact centers, collaboration platforms and beyond. With confidence in accurate transcription, you’ll hear how firms: • Streamline development processes (capturing, indexing collaboration content) • Automate customer care and support (voicebots) • Promote customer retention (sentiment recognition) • Secure and personalize conversations • Comply with privacy regulation (scripting and redaction)

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