Fulfilling Conversational AI’s Promise in Your Contact Center
Dan Miller, Lead Analyst & Founder, Opus Research; Vijai Shankar, Vice President, Uniphore
About this talk
Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.
For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision making.
If you are involved in defining digital transformation priorities heading into 2022, learn real-world use cases that deploy AI and Automation and major impacts on employee and customer experience.
News, information, and research detailing Intelligent Assistants, Intelligent Authentication Conversational Commerce. Webcasts include in-depth analysis of market forecasts, real-world case studies, and proven business value.…