Fulfilling Conversational AI’s Promise in Your Contact Center

Presented by

Dan Miller, Lead Analyst & Founder, Opus Research; Vijai Shankar, Vice President, Uniphore

About this talk

Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies. For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision making. If you are involved in defining digital transformation priorities heading into 2022, learn real-world use cases that deploy AI and Automation and major impacts on employee and customer experience.

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