Managed Customer Engagement – A Disruptive Way Forward for CX

Presented by

Derek Top, Opus Research; Dan Miller, Opus Research; Cory Good, [24]; Celene Osiecka, [24]

About this talk

Companies are scrambling to transform their businesses to meet the exploding digital demand. Delivering better CX experiences through "Managed Customer Engagement" helps reduce costs, increase automation and expand digital channel adoption. In this webinar, learn specific techniques to succeed with Digital Transformation initiatives. Topics include: Overcoming cross-departmental hurdles to connect technology silos; Unique integrations of Artificial Intelligence and Human Intelligence (AI + HI); How to link teams, obtain executive sponsorship, and change mindsets; and What it takes to find the right partner.
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