The Age of Voice Innovation, Part II: What Keeps You Up at Night

Presented by

Joe Hagan, Chief Product Officer, LumenVox; Dan Miller, Lead Analyst, Opus Research; Derek Top, Senior Analyst, Opus Research

About this talk

In this Age of Digital Transformation, it is a major challenge for Contact Center and CX professionals just to keep voice-based resources up and running… not to mention managing to keep technology fresh and add new capabilities. Too often they feel they are “damned if they do” buy into the view that the customer care is moving to chat and text or “damned if they don’t” keep the voice channel up-to-date with the latest and greatest AI-infused technologies. Join Opus Research and LumenVox executives to: • Identify elements of the voice channel most in need of an upgrade • Understand strategies and tactics for introducing AI-infused voice elements • Determine how to migrate elements with an uncertain future to proven solutions • Take advantage of those proven solutions at the lowest price

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