The Voice Assistance Challenge: Exceeding Customer Expectations

Presented by

Scott Baker, Senior Analyst, Opus Research; Dan Miller, Lead Analyst, Opus Research; Nikola Mrkšić, CEO, PolyAI

About this talk

As more and more contact centers adopt natural language technologies, what will it take for customers to truly accept voice assistants? Advancements voice assistants (Siri, Alexa, etc.) are not taking place in a historical vacuum. Individual end-users -- be they prospects, first-time shoppers, or long-time rewards program members -- have grown skeptical of the ability for a “voicebot” to meet their immediate needs. When it comes to voice assistants and speech-enabled services, public acceptance, expectations, and use consistently lagged behind technological advancements. In this live, interactive webinar with Opus Research and PolyAi (Tuesday, Nov 16), learn how voice services are now results-oriented, success-focused, and faster than alternatives. Topics include: * Long-term success will drive more use cases and increased usage * Real-world examples of both “good” and “bad” voice assistants * Checklist for success: Understand synonyms, accents, languages and handle multiple intents

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