Integrating Voice into Omnichannel Bot Solutions

Presented by

Scott Baker, Opus Research; Dan Miller, Opus Research; Livio Pugliese, CEO at PhoneMyBot; Jordi Torras CEO at Inbenta

About this talk

In order to build successful intelligent assistants, companies shouldn’t have to compromise or migrate their existing chatbot solution to a new platform simply because they want to support voice. Join Dan Miller and Scott Baker from Opus Research, Livio Pugliese from PhoneMyBot and Jordi Torras from Inbenta as they review new opportunities to simplify the adoption of voice channels with an existing chatbot integration. Topics include: Models for Deploying Intelligent Voice Assistants * Implementation options from minimal effort to highly customized * Ongoing optimization and maintenance models Case Study: Inbenta * How Inbenta reviewed options to build, buy, or partner * Why Inbenta partnered with PhoneMyBot for a fully integrated solution

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