Getting Technical with Enterprise Voice Deployments

Presented by

Scott Baker, Opus Research; Dan Miller, Opus Research; Livio Pugliese, CEO at PhoneMyBot

About this talk

For an enterprise currently supporting text-based chat assistants, the idea of leveraging that same knowledge base and supporting the required integrations with voice channels, and especially the telephone network, may seem like a daunting task. Text and voice assistants face different operational challenges and typically require ongoing, independent optimization and maintenance. In the second part of this webinar series, Dan Miller and Scott Baker from Opus Research, and Livio Pugliese from PhoneMyBot discuss the technical requirements for adding voice to chatbot solutions, some practical deployment options, and what you should expect for enterprise business results. * New and Improved Options to Enable Voice * Supporting Complex Intelligent Assistant Requirements for Voice * Deployment Considerations * Achieving Business Results

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