Unlock Your Call Centre

Presented by

Matt Smallman, Author & Director, SymNex Consulting; Dan Miller, Lead Analyst & Founder, Opus Research

About this talk

If your call centre security process relies on questions anyone can answer and passwords no one can remember, then it isn't truly secure - and your customers deserve better.  Join Matt Smallman to launch his new book "Unlock Your Call Centre" in a live webinar. He'll be talking with Dan Miller, founder of Opus Research, about the impact of traditional security and his proven approach to upgrade security, efficiency and caller experience.  You'll gain insight into: - How traditional call centre security approaches hurt your customer and agent experience as well as your bottom line - How to understand and visualise how your processes perform today  - How to determine the most appropriate modern security methods, including Voice Biometrics and Network Authentication, for your organisation's unique context - How to successfully make a case for change - How to implement these methods for maximum adoption and benefit

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