Empowering Agents and Improving ROI for Telecoms

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Presented by

Scott Baker

About this talk

Opus Research and Uniphore discuss how Conversational Intelligence improves agent productivity, customer experience, and ROI for Telecoms Agenda: * Addressing the top challenges in Telecom call centers * Empowering agents and improving the customer experience through conversational intelligence -- Techniques to decrease average handle time and after-call work -- How to analyze and quantify ROI and customer experience for Telecom call center solutions * Customer use case, how companies leverage Uniphore's U-Assist Aftercall Max
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