Empowering Agents and Improving ROI for Telecoms

Presented by

Scott Baker

About this talk

Opus Research and Uniphore discuss how Conversational Intelligence improves agent productivity, customer experience, and ROI for Telecoms Agenda: * Addressing the top challenges in Telecom call centers * Empowering agents and improving the customer experience through conversational intelligence -- Techniques to decrease average handle time and after-call work -- How to analyze and quantify ROI and customer experience for Telecom call center solutions * Customer use case, how companies leverage Uniphore's U-Assist Aftercall Max
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