Voice Biometrics: Increased Service, Increased Security

Presented by

Dan Miller, Rob Thomas, Martyn Riddle

About this talk

Since 2007, Australia's largest healthcare specialist ahm (Australia Health Management) has successfully managed one of the largest public-facing deployments of speaker verification. With more than 400,000 yearly calls into its main contact center, ahm has implemented an automated voice verification system to provide quick, accurate authentication of callers enhancing member security and improving the customer experience. In this webcast, ahm will discuss the project planning involved for voice biometric deployments including lessons learned and what the company would have done differently, enrollment strategies, challenges, benefits, and ROI savings. Speakers: Rob Thomas, Manager Operations Business Systems, Australian Health Management (ahm) Martyn Riddle, GM Marketing – Customer Contact Solutions, Salmat

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