Making Bots Better: Leveraging Transformer-Based Solutions

Presented by

Dan Miller, Lead Analyst; Derek Top, Senior Analyst, Opus Research; Matt Taylor, Co-founder and Head of Product, Knowbl

About this talk

For too many businesses, deploying bots has been a costly drain on financial resources and personnel without commensurate business benefits. Today, new technologies, informed by large language models, promise to reduce the time it takes to train chatbots and intelligent virtual assistants minimizing the headcount required to deliver high-quality, conversational self-service.   Join this live, interactive webinar (Wed., January 25th, 1pm EST) with seasoned conversational AI practitioners from Knowbl and executives from Opus Research to learn why last-generation chatbots struggled and how new transformer-based solutions improve efficiencies to deliver better customer experiences precisely when they’re most needed. Topics under discussion include: • How the latest transformer-based, large language models (like ChatGPT) fit into an enterprise's self-service strategy • Why last-generation chatbots have been limited and underwhelming • What prevents new solutions from entering production and delivering on the self-service promise of AI • What approaches enable brands to bring transformer-based solutions to production in a fraction of the cost and time

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