Addressing Challenges of the New Economy with Conversational Intelligence

Presented by

Dan Miller, Lead Analyst, Opus Research; Jeff Arduino, Director, Spectrum Retirement; Gregg Johnson, CEO, Invoca

About this talk

Marketing, sales, and customer support are constantly under pressure to meet ROI objectives through advertising optimization, sales acceleration, and cost control measures. Today’s high inflation and economic headwinds have raised the financial stakes dramatically. To thrive in this challenging environment and stay one step ahead of the competition, leading organizations use conversation intelligence. Join this live, interactive webinar (Tuesday, Feb 14th at 1pm EST) to learn how conversation intelligence can help you address the challenges in today’s new economy. You’ll hear from executives at: Invoca, the leader in AI-powered conversation intelligence; Spectrum Retirement Communities, a leading operator of retirement, assisted living, and memory care communities; and Opus Research. The three will discuss how conversation intelligence empowers organizations to spend smarter and improve return on investment from marketing budgets, all while prioritizing the customer.  Tune in to learn how to: • Apply the insights gleaned from web searches, mobile apps, messaging, and phone calls to optimize marketing campaigns • Identify customer needs and create personalized experiences that improve conversion rates • Improve the customer experience by reducing the frequency of abandoned calls, long hold times, and call transfers
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