Applied AI: Accelerating Impact at Customer Service

Presented by

Dan Miller, Lead Analyst, Opus Research; Derek Top, Research Director, Opus Research; Prof. Levent Arslan, Founder, SESTEK

About this talk

AI technologies, including Large Language Models (LLMs) and Generative AI, promise to help organizations significantly improve customer experience while making operations more efficient for agents and employees. Successful deployments, however, depend on how well companies are prepared to employ powerful new tools to improve customer service while automating and streamlining tasks for employees.   Join Opus Research and SESTEK as they discuss how customer care organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements. Topics include:   * Making the most of AI and LLM breakthroughs and new opportunities * Avoiding common pitfalls in user adoption and project execution * Partnering with experienced vendors to leverage previous technology investments * Developing real-world use cases that meld authentication, automation, and analysis
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