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Metrics and Maturity: the Double Helix for Effective Service Management DNA

Creating effective metrics is essential for IT Service Management (ITSM) to evolve as an increasingly critical part of cross-domain service delivery, optimization and planning. However, no two IT organizations are the same, and metrics for measuring IT efficiencies, costs, values and requirements need to be tailored to realistic levels of IT maturity and grounded in unique IT organizational environments.

Join Enterprise Management Associates’ (EMA) Dennis Drogseth for this webcast designed to provide guidelines for building effective ITSM-related metrics based on maturity levels, objectives and readiness, including:
• Guidelines for assessing your IT maturity level
• Metrics associated with each maturity level
• Process recommendations for establishing and communicating key metric priorities among key stakeholders
• Quotes and examples of metrics-related planning from real-world ITSM initiatives

This session is approved for 1 Continual Professional Development (CPD) priSM credit.
Recorded Mar 12 2015 46 mins
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Presented by
Dennis Drogseth, Executive Vice President of Enterprise Management Associates
Presentation preview: Metrics and Maturity: the Double Helix for Effective Service Management DNA

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  • Title: Metrics and Maturity: the Double Helix for Effective Service Management DNA
  • Live at: Mar 12 2015 8:00 pm
  • Presented by: Dennis Drogseth, Executive Vice President of Enterprise Management Associates
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