Helping Enable the Future Workplace

Presented by

Adam Holtby, Senior Research Analyst, Ovum

About this talk

The way that people work continues to change. New demands exist not only around workplace technologies, but also the physical spaces that people work within. Service management is a practice of importance as it empowers organizations with the capabilities to recognize and respond to changing business demands and in a fashion that mitigates business risks. Additionally, service management practices and technologies help organizations enable and support modern working practices that increasingly embody more mobile and flexible work styles. In this presentation, Ovum senior analyst Adam Holtby will discuss how the way people work is changing in response to digital transformation. Holtby will share findings from recent Ovum research into the digital workplace and discuss why service management practices and technologies are important in supporting enterprises in delivering against digital initiatives.

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.