Will the Real ITSM Please Stand Up?

Presented by

Thomas Mendel, Managing Director, Research in Action

About this talk

Just like the news, the canvas of ITSM is painted by a cast of “artists”, including the media, vendors, industry pundits and industry analysts. And like those who deliver the news, each spins the story to drive home their point and business objectives. In this session, Thomas Mendel, Managing Director of industry analyst firm Research in Action, presents new findings derived from his recent research into 1500 IT organizations and how they use ITSM and the vendor tools they employ.  Hear about the market trends and challenges these ITSM practitioners consider important to their success. And get a glimpse into what the ITSM practitioners, rather than the “artists”, think of the top 20 ITSM vendors. What you hear may surprise you. Don’t miss this one!

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