The IT Service Management Hub: A Magnet for IT Transformation

Presented by

Dennis Drogseth, Vice President, Enterprise Management Associates

About this talk

Leveraging extensive research data, EMA vice president Dennis Drogseth will examine how ITSM is evolving to become a hub for all of IT, as well as for IT-to-business alignment. He will show unique insights into areas such as integrated asset management, integrated operations and war-room needs, as well as DevOps/agile, SecOps and ITSM’s growing role as a center for IT governance. The webinar will examine how and why this is coming about, as well as what technologies, organizational changes, and process adoptions are critical to furthering the role of ITSM as a hub for transformation. He will conclude with a discussion of the remaining, outstanding obstacles, along with some guidance on moving forward with success.

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.