How Will AI, Machine Learning and Robotics Change ITSM?

Presented by

George Spalding, Executive Vice President, Pink Elephant

About this talk

We’ve all heard the buzz words: AI, Robotics, Machine Learning.  But most of us cannot define them.  Few of us know the differences between them or where each one is in their respective development and deployment cycle.  We’ve all heard the hype and we have a sense that there is incredible potential for our organizations and even our lives but we are just not exactly sure what or where or how it fits in.  How will our existing software tools exploit these new technologies to change the way we do Service Management, IT and business in general?  How will these concepts disrupt the value proposition of any Service Provider?  How will my job change?  Will I even have a job?  Join George Spalding, Executive Vice President, Pink Elephant for an in-depth discussion of AI, Robotics and Machine Learning and learn for yourself what’s coming next.

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.